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Whenever you want to make adjustments, you can remove unwanted content with one click.Now, it’s time to sit back and watch your bot answer questions all by itself.When a customer asks a question, your agent can begin typing keywords to pull up relevant responses.In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.
Immediately switch to live support with the click of a button. Help your live agents get more done faster with chat shortcuts.
As you provide answers to commonly asked questions, response sets are automatically generated.
Behind the scenes, our award-winning language processor learns to match questions with the relevant keywords you have provided.
It’s likely you’ve heard the term, but what does it mean for you?
Most experts consider 2016 the year of the chatbot.
Chatbots are the perfect blend of artificial intelligence and messaging apps.